Order Exchanges
In order to facilitate a seamless transaction, we kindly ask you to review your order details meticulously, including size, design, and quantity, before finalizing your purchase. Unfortunately, we are unable to accommodate exchanges for inaccuracies in these selections. Nonetheless, you have the option to cancel your order within a 24-hour window and place a new one with the correct specifications. Our dedicated support team is readily available to assist you with any ordering requirements.
Order Cancellations
Timeframe: Within 24 hours of order placement
You have the ability to cancel your order within 24 hours of its placement. Beyond this timeframe, the order may have already undergone processing, thereby rendering cancellation unfeasible. A cancellation fee equivalent to 10% of the total order value will be imposed. To initiate an order cancellation, kindly reach out to us via email at [email protected].
Returns and Refunds
Eligibility: Within 30 days of delivery
Returns are accepted within 30 days of delivery. Subsequent to this period, the order is deemed final and refunds are no longer an option. Returns and refunds are permissible under the following circumstances: if the item arrives damaged or broken, if the received product varies in design, size, or material from the original order, if an incorrect item is received, or if the product significantly deviates from its description. Conversely, items that are ineligible for return or refund include those that have been worn, washed, or altered; defective items unless the defect is attributed to our oversight; items lacking original tags; and items with minor fixable thread issues. Returned items must be in their original condition and packaging.
Refund Claim Requirements
When filing a refund claim, please furnish a shipping label/receipt, proof of purchase, evidence of defects, and any relevant communications such as email screenshots.
Return and Refund Process
Kindly direct your inquiry to [email protected] along with the requisite documentation. We pledge to respond within 2-3 business days concerning your eligibility. It is essential to adhere to the instructions provided and dispatch the package only upon receipt of a confirmation email containing the return address. Please supply the carrier’s tracking number for any returned items. Customers are responsible for covering return shipping costs.
Refund Processing Time
Refunds are typically processed within 2 business days of our receipt of the return. Upon confirmation of receipt by email, we will issue a full refund encompassing the original shipping costs. Should there be any delays in the refund process beyond 10-15 days, we recommend liaising with your bank or credit card company. For further inquiries regarding delayed refunds, please contact us at [email protected].
Important Notes
Our return policy remains effective for 30 days from the delivery date. Items may be returned or exchanged within this timeframe, with customers bearing the shipping expenses. We disclaim any responsibility for damages or losses incurred during return shipping. Customers are expected to manage any ineligible requests or lost returns autonomously. Prior to commencing a return, please consult our Support Team for guidance and clarification.